Zingtrain The Art of Giving Great Service

Business Workshop for building better customer service

Author

christine Zyla
January 06, 2025

The Art of Giving Great Service by ZingTrain
February 4, 2025, 8am – 12:30pm
$25 Registration fee
Detroit Marriott – Southfield (27033 Northwestern Hwy, Southfield MI 48034)
Light breakfast and refreshments
Free Parking

Questions?
Contact Rochelle Freeman, [email protected] or 248-796-4161

The Art of Giving Great Service

Zingerman’s has set the standard for great customer service in the specialty foods industry. This success has come from combining an innovative service philosophy with practical working systems, all of which ZingTrain will share in this Workshop. Zingerman’s approach has been successfully applied in a wide variety of businesses and non-profits that are committed to improving the quality of their customer service, including specialty food and other retailers, universities, banks, insurance agencies, health care providers, IT professionals, museums, schools, and libraries.

Itinerary

4-Hour Workshop (February 4, 2025 8:30am-12:30pm)
8AM Registration, doors open at Detroit Marriott – Southfield, Ballroom

8:30AM  Welcome, Overview, Introductions

1. Brief Zingerman’s History and Vision

2. Building a Culture of Great Service

  1. Teach it: Building a Common Understanding

  2. Define it: Zingerman’s Recipes for Great Customer Service

    1. 3 Steps to Giving Great Service

    2. 5 Steps to Handling Customer Complaints

  3. Live it: Everyone’s Role in Great Service

  4. Measure it: Zingerman’s Key Service Measures

  5. Reward it: Recognition of Service Success

12:30PM  Adjourn

By the end of this session, participants will be able to:

· Explain Zingerman’s approach to customer service and how it can be adapted to work for their business or organization.

· Use new tools and techniques, including role-plays, to reinforce in-house customer service improvement initiatives.

· Call upon a network of peers to help get past roadblocks.

This workshop is brought to you by Main Street Oakland County, Oakland Thrive and the Cities of Southfield, Oak Park and Lathrup Village (This three-city economic development team is collectively called “Tri-Cities Business Support Team). The purpose of the Tri-cities Business Support Team is to provide resources and business-related workshops for small business owners and staff. The goal of the team’s activity is to attract successful small businesses to the area and to equip all local entrepreneurs with skills and tools for growth.

What is Zingerman’s video click for more information: https://drive.google.com/file/d/1t45r_iMzb2ru8uCkXQNnR6PLLFmlt5Jo/view?usp=sharing